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Industry
Insurance |
Employees
1200 |
Location
Edmonton, Canada |
Project Use Case
Insurance claims, FNOL |
SCM Insurance Services tames manual data entry and delivers an 80% reduction
in the effort to setup a claim.
July 22, 2021
SCM is the largest provider of insurance claims in Canada, and that means dealing with a blizzard of forms in different formats from multiple customers. The easiest way to tame the paper avalanche is by automating manual data entry with RPA. To ensure RPA success, SCM took months to find the right partners so they could deliver results in just a few weeks.
SCM is the largest provider of insurance claims in Canada, and that means dealing with a blizzard of forms in different formats from multiple customers. The easiest way to tame the paper avalanche is by automating manual data entry with RPA. To ensure RPA success, SCM took months to find the right partners so they could deliver results in just a few weeks.
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The addition of SortSpoke into the mix was key. With hundreds of clients, each with their variations and formats of documents for us to intake, using traditional OCR techniques to get at the data would have taken us years to do. With SortSpoke, we could speed up the development process and take on a broader range of formats that we could automate. " |
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Traditional OCR would have taken years to accomplish something resembling the outcomes of this project. The ability of SortSpoke to very quickly automate a broad spectrum of the different documents was really cool and was something we haven't been able to do in the past. " |
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We are so happy that we've empowered the SCM team to manage even the most complex documents in their claims workflow. And the best part is they can now tackle new documents and use cases internally using the tools we have all delivered in this project. " |
Featured Partners
Service Delivery |
Technology Alliance |
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